Digital Divide Data: our Partner in Laos

Wednesday, November 21, 2012

Digital Divide Data: our Partner in Laos

Benetech is a tech social enterprise.  While our activities often creates jobs beyond the core high technology jobs around software development and user support, we don't see it as our core competency.  When we do something that creates entry level jobs in quantity, we reach out to social enterprise partners who specialize in job creation and training.  We call this our social enterprise supply chain. We really love this approach, which we think of making our money work twice.  Our social enterprise partners not only deliver a high quality product or service at a fair price, they also are using the revenues to train disadvantaged people who otherwise wouldn't have these opportunities.

For example, our Bookshare online library for the blind, uses several different social enterprises to do data entry and proofreading work on textbooks.  Our first partner in this work was Digital Divide Data, an organization that has an outstanding training program in the area of data entry and outsourcing.  This field has acquired the name of "impact sourcing" in recent years. I met founder, Jeremy Hockenstein, when he was just getting DDD going.  I remember being mightily impressed: I'd seen many ventures with a "train people in the developing world on PCs" mission, but this was one that seemed to have real prospects of actually creating jobs for their trainees (and they've done a terrific job at this over the last ten years).  We've been a big fan of DDD, and nominated them (one of many nominations they received, I'm sure) for the Skoll Award for Social Entrepreneurship, which they received several years ago. 

 

The DDD student staff people work half days at DDD, proofing textbooks to make them accessible to students with print disabilities.  The other half of the day they go to university pursuing advanced studies in numerous different fields (I asked a bunch of the students their area of study and heard answers like business, law, accountancy and even forestry).  We scan the books in the U.S., and ship the images and recognized text to Laos (and several other countries with other partners, including of course the U.S.).  Our partners proofread the text, fixing mistakes and adding accessibility, and ship us the files back to add to our Bookshare library. 



Although we've worked with DDD on and off for seven or eight years, this was the first time anyone from Benetech had had the chance to visit their offices in Laos (I've been to their New York City offices where founder Jeremy Hockenstein is located and where their sales efforts are based, but Laos is much cooler to visit!). The head of DDD's Laos office is Ms. Phabphada Dokbouathong (who goes by "Phab"). She met us at the airport and dropped our bags off at our hotel and took us to a major crafts fair being held outside of town (where we saw products produced by numerous social enterprises: more on the social enterprise action in Laos and Thailand in my next post).  Phab is on a mission: she believes strongly that she is building her country by helping her students acquire the skills they will use to help advance Laos in the future.  She worked hard to get each student to talk to me 1:1 and use their English, a skill she thinks is crucial for the future.

I also was able to meet and have dinner with DDD's Chief Operating Officer, Cynthia Hauck, an experienced outsourcing exec based at DDD's Cambodia offices, who has joined DDD recently.  

I was able to demonstrate what we do with the files the students help generate, using our Read2Go application on an iPad.  Seeing the words being spoken aloud on a device really helped them visualize how blind and dyslexic students use the accessible text ebooks that they create.

I think the team was thrilled to have someone from Bookshare visit.  For me, it was amazing to meet more than twenty people who work on Bookshare every day, but whom I'd never met before.

After the visit, we headed out for a nice lunch, where Phab had me work the tables talking to the students.  And then they climbed on their motorbikes (wearing helmets that DDD mandates!) and headed off to school for the afternoon.  I promised to bring their best wishes back to the Bookshare team in Palo Alto. 

Saturday, October 20, 2012

Benetech Featured on the Giving Library

Benetech applauds the efforts of philanthropic organizations and individuals who pay special attention to improving the very practice of philanthropy. To create as much public good as possible, philanthropists need information about the performance of potential grantees: whether they have clear, measurable goals and the organizational capacity to realize them. The recently launched Laura and John Arnold Foundation Giving Library is a unique resource that provides this information about nonprofits through engaging video interviews. We’re delighted that Benetech was selected to be one of the first 250 nonprofits spotlighted on the Giving Library.

The Arnolds saw the need for the Giving Library after experiencing multiple barriers to researching nonprofits they were interested in. They felt that, in order to make informed, strategic giving decisions, it wasn’t enough for them just to read about those nonprofits via their own websites or other databases that list charitable organizations. Rather, the couple realized they improved their decision-making and got much more insight into prospective nonprofit grantee organizations by speaking to their founders and executives. The Arnolds had the resources to arrange for such meetings, but they realized that this process wasn’t practical for many funders and nonprofits.

They therefore came up with the idea to create an online archive of video interviews with the leaders of nonprofits. The resulting video library would allow nonprofits to tell their stories and reach a broader base of philanthropists and foundations, while it would also help philanthropists be strategic about and engaged in their giving. The Arnolds invited vetted nonprofits to participate in the Giving Library, and quickly filled the initial 250 slots. They worked with the participating nonprofits to improve their statements and arranged video shoots.

Benetech’s rigorous and comprehensive entrepreneurial problem solving approach aligns with the Arnolds’ giving philosophy, and we were thrilled to be included in the first round of participating nonprofits. I was filmed delivering an extensive Q&A session that provides detailed information about Benetech: our mission, our culture, our major accomplishments, objectives and success metrics, and the gaps we seek to fill as we dream big and work towards expanding our impact to see that technology fully serves all of humanity. Please check out our video interview on the Giving Library.  It's my first experience with a TelePrompter over the camera lens (so you can look into the camera).  Very cool, but I have to admit this is the most sober and serious interview I've ever given because I was trying hard to follow my notes!

We are grateful to the Arnolds for their efforts to promote engaged, outcome-based giving. The Giving Library now enables users to easily locate, study, and communicate with Benetech and other featured nonprofits that fit their giving criteria. We look forward to connecting with new supporters through the Giving Library and are excited about the prospects of working with new strategic partners.

We have so many cool things we could be doing right now with more support!